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Shipment Insurance for International Courier & Freight
When sending international couriers or freight shipments, you always expect them to reach the destination safely, with all the items in intact condition. Though every shipment is handled with utmost care, avoiding unforeseen events may not be possible every time. This is where Shipment Insurance from Atlantic International Express comes to your help. Our Shipment Insurance gives you an extra layer of financial protection by covering risks such as theft, loss, or damage to your shipments during transit.
You can choose to add shipment insurance at the time of booking your parcel, be it personal belongings, important documents, commercial consignments, or cargo. Our team will explain the available coverage, help you understand the insurance process, and guide you in selecting the right option for your shipment. If you would like to understand what is shipping insurance?, the benefits of shipment insurance in detail, you can also read our blog, "Is Courier Insurance Worth It?"
What Our Insurance Covers
Atlantic International Express offers shipment insurance for eligible international courier and freight shipments. Whether you are sending personal belongings, commercial goods, or large freight consignments, we provide insurance coverage to all types of shipments. Shipment insurance is designed to help protect your items from the covered events during transit. The type of coverage applicable depends on the shipment, destination country, mode of shipping, and the insurance policy selected. Our team will explain the applicable coverage before booking so you know what protection is available. The following are the events covered in Shipment Insurance
Loss of Shipment
Despite the online tracking facility, shipments may sometimes be lost during transit due to unexpected circumstances. If your shipment is insured and is lost during the journey, you may be eligible to file a claim as per the terms of the insurance policy.
Damage During Transit
Your international shipment is handled several times at various checkpoints. Despite handling it carefully, the parcel may sometimes get damaged. In such situations, you can file a claim, provided your shipment is insured. Our team will guide you on the documents required to raise a claim.
Theft During Transit
Such cases are rare; however, if your insured shipment is stolen during transit, you can file a claim. Our team will review your claim according to the insurance policy and guide you through the process.
What is Not Covered in Shipment Insurance
Shipment insurance may not be applicable for the following
- Prohibited or restricted items
- Damage caused due to poor or inadequate packaging
- Incorrect or incomplete shipment information provided during booking
- Losses that fall outside the insurance policy terms
- Normal wear and tear during transportation
- Delays in delivery unless specifically covered under the policy
Coverage may vary depending on the insurance policy. If you are not sure whether your shipment can be insured, our team will be happy to help before you book.
How Insurance Cost Is Calculated
Worried about how much is shipping insurance. Well, the courier insurance charges are based on the declared value of the goods being shipped. So, when booking your shipment with us, you will be asked to declare the value of your items, meaning the actual value of the goods. This declared value helps decide the insurance coverage for your shipment. The insurance cost is also influenced by other factors, such as the type of goods being shipped, the destination country, and whether it is a courier parcel or freight cargo.
To further process your insurance request, you will be asked to submit documents such as,
- List of items in your shipment
- The value of your shipment
- Commercial or proforma invoice (where needed)
- Any additional information required by the insurance provider
Providing accurate information helps in insuring your shipment correctly and can also make the claim process smoother when required. Please note that every shipment is different, so the insurance cost may vary from one shipment to another.
How to Add Insurance to Your Shipment
With Atlantic International Express, adding shipment insurance is easy and can be done at the time of booking your parcel. Here is how it works:
When booking, let our team know that you would like to add international parcel insurance.
Provide the required details, including declared value, packing list, and invoice
Insurance cost is calculated based on the shipment details provided
Insurance cost, available coverage, and other terms will be explained by our team
On getting the necessary information, you can choose whether or not you want to add insurance to your shipment.
Filing a Claim
If your insured shipment is damaged or is not delivered even after the expected delivery timeline, or if you are informed that it has been lost or stolen during transit, contact our customer care team immediately.
To initiate the claim process, submit documents like the Air Waybill (AWB) number, invoice, photos of the damaged shipment and packaging (for damage claims), and other necessary documents related to international parcel insurance. Our team will review your claim according to the insurance policy. Once the review is complete and approved, the claim will be processed as per the policy terms.
It typically takes around 30-60 days to settle claims from insurance courier services. However, the time required to process a claim depends on the type of claim, the documents submitted, and the insurance provider.
Protect Your
Shipment with Insurance
Don't leave your valuable shipment unprotected. Add shipment insurance when booking your courier or freight shipment. Contact Atlantic International Express today for insurance details, coverage, and cost.
Frequently Asked Questions
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Shipment insurance provides financial protection in case your insured shipment is lost, damaged, or stolen during transit. You can avail shipment insurance at the time of booking your parcel by providing the required details and declaring the value of the item being shipped. In case of any covered mishaps, you can file a claim. On approval, compensation will be provided as per the policy terms and conditions.
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To claim cargo insurance, report the issue to the customer care of the courier provider as soon as you notice your shipment is damaged or the parcel is not delivered even after the expected delivery time, or a parcel cannot be located. Submit the required documents, such as the Air Waybill (AWB), invoice or proof of value, and photographs of the damaged shipment if applicable. The claim will be reviewed according to the insurance policy before a decision is made.
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The insurance value of a shipment is the declared value of the goods being shipped. This value is used to determine the insurance cost and the maximum amount that may be payable if an eligible claim is approved under the policy.
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No, shipping insurance is generally optional. You can choose to add insurance when booking your international courier or freight shipment. While it is not mandatory, insurance offers added financial protection for valuable or important shipments.
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The time required to settle a freight damage claim depends on the type of shipment, the documents submitted, and the insurance provider's review process. Claims with complete and accurate documentation are generally processed more efficiently.
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Yes, shipping insurance is optional for most international courier and freight shipments. Customers can decide whether to add insurance during the booking process based on the value of their shipment and the level of financial protection they require.
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Insurance is a personal choice, even for items worth less than $100. If the shipment contains valuable, important, or difficult-to-replace items, adding insurance may provide additional financial protection in case of loss, damage, or theft during transit. Otherwise, you can decide based on the item's value and your level of risk.