Frequently Asked Questions (FAQs)

Atlantic International Express calculates international shipping rates based on the higher of the actual or volumetric weight, destination country, service type, and shipping mode considering several factors such as the weight of the parcel, its dimensions, delivery destination, shipping mode (air freight/sea freight, the service type (express or standard), and other applicable service charges.

We check both the actual weight and volumetric weight of the shipment; whichever is higher of the two is considered the chargeable weight, and the charges are calculated based on it.

Yes, shipping rates differ for documents, parcels, and freight. The courier charges vary depending on the shipment type, weight and dimensions of the parcel, destination country, delivery mode, and type of service selected.

You can schedule a complimentary doorstep courier pickup with Atlantic International Express across India by sharing your address and preferred collection time during the booking process. Share your address, date, and a suitable time, and they will make necessary arrangements to collect parcels from your doorstep anywhere in India.

Atlantic offers doorstep parcel pickup service in all prime cities and towns of India, including Pune, Mumbai, Nashik, Bangalore, Hyderabad, and Chennai. To check if the service is available in your city, contact our support team.

No, you need not be at home during pickup. Any of your family members, friends, or colleagues can hand over the parcel, provided the shipment is properly packed and has all the necessary documents and details required for international shipping.

Yes, packaging is free. Atlantic provides complimentary packaging for eligible shipments. Depending on the type of shipment and destination country import regulations, our packaging team will use suitable packing material and secure your parcel.

We use premium quality packaging materials such as sturdy boxes, bubble wrap, cushioning materials, waterproof envelopes, leakproof pouches, and strong packaging tape to ensure your shipment is secure throughout transit.

Yes, our team can pack fragile or electronic items safely for international shipping. Depending on the item, we use suitable packaging and cushioning materials such as a strong box, bubble wrap, and packing peanuts, and protect it from damage during transit.

Atlantic International Express provides real-time shipment tracking via our online portal using your unique AWB number, allowing you to monitor your parcel from pickup to final delivery. On our website, you will find the "Track Shipment" option; click on it and enter the AWB number in the field provided, and you will get to know the status of your shipment.

AWB (Air Waybill) number is a unique tracking number given to your shipment upon booking your shipment with Atlantic Courier. This number helps you track your shipment right from pickup to final delivery. You will find this number on the booking receipt, invoice, and in the booking details sent to you via SMS, WhatsApp, and email.

If your tracking is not showing any updates, your parcel may still be under processing, or it may not have moved to the next stage yet. Tracking information is updated as your parcel moves from one stage to another. If the status does not change for a long time, contact our customer support team with your AWB number.

Atlantic delivers to 180+ countries worldwide, including all major destinations like the USA, UK, Canada, Australia, Dubai, Singapore, and Germany. We deliver all types of shipments, whether it is a personal package or a commercial shipment.

Delivery time varies from country to country. For delivery to the USA, it takes around 6-8 working days, whereas it takes 5-6 working days to deliver to the UK. The transit time to Australia and Canada is around 8-10 working days. Transit time may vary depending on weather conditions, customs processing, mode of shipping, and service used.

Yes, delivery timelines may vary because of adverse weather conditions and holidays. These situations impact transportation, delivery, and customs clearance. Customers can learn about the expected delivery time by tracking online.

For an international shipment, documents such as a commercial/proforma invoice, packing list, AWB number, ID proof (Aadhaar Card, Voter ID) of the sender, and contact details of the receiver. Depending on the items and customs regulations of the destination country, additional documents may be required.

No, you may not need a commercial invoice for sending personal gifts abroad. However, you may need a proforma invoice or a customs declaration for customs authorities to verify the content and its value.

An HS (Harmonised System) code is a number used by customs authorities to identify products that are being shipped abroad. You need not provide the HS code yourself. The team at Atlantic will provide the right HS code based on the shipment details.

Items such as explosives, weapons, hazardous chemicals, flammable materials, narcotics, illegal drugs, currency, counterfeit goods, live animals, and plants are prohibited from international shipping.

Yes, you can ship food, medicines, or cosmetics abroad. However, it is important to check the import and customs regulations of the destination country before preparing your parcel to avoid delays and rejections at customs.

Yes, you can send electronics internationally, but batteries may have restrictions and may need additional documents when sending abroad. Contact our team to check the shipping requirements and import norms of the destination for your items.

Yes, Atlantic handles freight shipments for businesses. We offer air freight and sea freight services for B2B, ecommerce, and bulk commercial shipments, making it easy for businesses to ship goods worldwide.

Bulk items are shipments that are large in size and heavy in weight, such as furniture and large commercial goods. These shipments require additional space and special handling during transportation.

The weight and size limit for international freight shipments varies depending on the type of goods, destination, and the shipping method (air freight or sea freight). Contact our customer support team with shipment details for the accurate weight and size limit.

Shipment insurance is optional and can be added to eligible items at the time of booking your international parcel. Adding shipment insurance can help protect your shipment from unexpected loss, theft, or damage during transit.

Shipment insurance provides coverage for eligible international couriers and freight shipments against loss, damage, or theft during the journey. The coverage may vary depending on the declared value, insurance plan selected, and the type of goods.

Insurance is usually optional, and whether it is worth it depends on the type of item, its value, and importance. Adding shipment insurance to eligible items provides coverage against damage, theft, or loss during transit.

An emergency shipment is a parcel or a document that is time-sensitive and requires urgent delivery. The shipments may include an important business document, a legal paper, passports, academic certificates, or medical supplies.

Emergency/urgent shipping is usually faster than standard shipping as it is given priority handling and transit. Delivery time varies with destination, service selected, and customs clearance.

Yes, Atlantic offers emergency shipping to many countries worldwide. However, the availability depends on the destination, courier network, and local service coverage. Contact our team to check emergency shipping availability in your destination country.

Yes, we support e-commerce sellers with their regular shipping needs. We offer shipping solutions to regular and bulk e-commerce shipments with live tracking and worldwide delivery at competitive rates.

Yes, dropshipping businesses can use Atlantic’s services for order fulfillment. Our international shipping solutions help businesses send products directly to customers worldwide. Dropshipping businesses can rely on us to deliver individual as well as regular shipments.

Yes, we provide bulk shipping rates for businesses based on the volume and frequency of shipping. The shipping rates are based on the shipment volume, destinations, weight, and size of the parcels, and the service chosen.

Yes, Atlantic International Express is a licensed courier company with IATA certification. With 10+ offices and a network across 200+ Indian cities and 500+ agents, we offer international courier service to 180+ countries worldwide.

You can contact our customer support team on +91 8600 006 372 via phone call or WhatsApp. You can also email your requirements and queries to info@atlanticcourier.net. We are available 24x7 to assist you with international shipping.

Cancellation requests are considered if it is made immediately after booking. Once the shipment has been dispatched, cancellation may not be possible. If a refund is approved, it will usually be processed within 6-8 working days.